Check your inbox and Spam or Junk folders for a response. If you have not heard back after 48 hours, reply to the same email thread or support ticket to follow up.
Include any new information that may help, such as an updated error message or the result of a troubleshooting step. Keeping the information in one request helps the team follow the issue.
The 48-hour follow-up guidance is not a guaranteed resolution time. If the issue is resolved before the team replies, let them know in the same thread.