You can contact support by sending an email to [email protected]
For a technical issue, include:
Your User ID and a short description of the problem.
What you did immediately before it happened and what you expected instead.
The date, time and time zone.
Your device model, operating-system version and app version.
The error message and, if useful, a screenshot or screen recording.
For a purchase issue, include the relevant order ID or receipt as well.
Hide unrelated personal and payment information, and never send passwords, verification codes or full card details.
Before you reach out
Many common questions — about signing in, subscriptions, billing, and features — are already answered in our Help Center. Checking there first is often the fastest way to find a solution.
Response times
We aim to respond as quickly as possible. Please check your email inbox (including your spam or junk folder) for our reply. If you haven't heard back after 48 hours, you can follow up on the same email thread rather than sending a new request.
We're happy to help and will get back to you as soon as we can.