Troubleshooting & Support
Try the checks below for common problems. If you still need help, the right account and device details make it easier for our team to investigate.
11 articles
- The app won’t load or keeps closing. What should I do?What to do when the app won't load oe keeps closing.
- Chatbot isn’t responding or image creation fails.What to do when Chatbot isn't responding or image creation fails.
- My camera, photos or microphone aren’t working.When your camera, photos or microphone aren't working.
- My file won’t upload. What should I do?What to do when your files won't upload.
- Why is an AI answer incorrect?When an AI answer incorrect.
- Why isn’t my subscription syncing between mobile and web?When your subscription isn't syncing between mobile and web.
- Where can I find my User ID?How to use your user ID.
- How do I report a bug or contact support?How to report a bug or contact support.
- Where can I read Chatbot’s Privacy Policy?Where to read Chatbot's Privacy Policy.
- Where can I read the Terms of Service?Where to read the Terms of Service.
- I contacted support but haven’t received a reply. What should I do?What to do when you contacted support but have not received a reply.