If you use email and password, select Forgot Password on the sign-in screen. Enter your registered email address and follow the instructions sent to your inbox to set a new password.

You can also use Forgot Password if you originally registered with Google and now want to enable email-and-password sign-in. Enter the same email address used for your Google account, then follow the email instructions to create a Chatbot password.

Check Spam or Junk if the message does not arrive, and confirm that the address is correct. If you use only Apple sign-in and cannot access your Apple account, use Apple’s account-recovery process.

First check the email address you entered, including its spelling and domain. Then look in Spam, Junk and any filtered inbox folders.

Allow a few minutes for delivery and use the resend option if one is shown. If you requested more than one message, use the most recent one for the action you are completing.

If nothing arrives, contact support with the affected email address and the approximate time of your attempt. Never include your password or verification code.

Check the code for typing errors and make sure you are using the latest code received for the current sign-in or verification attempt.

If the app says the code expired, use the available resend option and try the new code. Avoid mixing codes from different requests.

If the problem continues, record the error message and contact support. Share the issue and your account email, but keep the code itself private.