Check your connection and confirm that you are using the correct email address and sign-in method. For an email account, check your password or use password reset. For Google or Apple, select the provider account you originally used.
If the app shows an account-specific message, read it before trying again. You can also close and reopen the app and check for an update.
If you still cannot sign in, send support the error message, your sign-in method and your device details. Avoid creating another account just to recover an existing subscription.
If you continue to experience issues accessing your account, please contact our support team at [email protected].